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Frequently Asked Questions
Everything you need to know about our handloom sarees, ordering process, care
instructions, and our commitment to preserving India’s textile heritage.
Orders & Purchasing
How do I place an order?
Browse our collection and add desired sarees to your cart. Proceed to checkout, fill in your shipping details, and complete payment. You’ll receive an order confirmation via email.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and international payment methods including PayPal. All transactions are secured with SSL encryption.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately via email or phone. Once the saree enters production or has been dispatched, modifications are not possible.
What is Made-to-Order?
Some of our exclusive pieces are woven upon order. These pieces take 4-6 weeks for the artisans to complete. Made-to-order items are marked clearly on the product page and cannot be returned or exchanged.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide to over 50 countries including USA, UK, UAE, Singapore, Australia, Canada, Japan, Switzerland, and more. International delivery typically takes 7-14 business days.
Is shipping free in India?
Yes, we offer complimentary shipping across India. International shipping charges vary by destination and will be calculated at checkout.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email and SMS. You can use this to track your shipment in real-time.
What if my package is delayed or lost?
We work with premium courier partners to ensure safe delivery. In rare cases of delays, please contact us. All shipments are insured, and we’ll assist with replacements if needed.
Products & Quality
Are your sarees handwoven?
Yes, every saree in our collection is 100% handwoven by master artisans using traditional techniques passed down through generations. Each piece takes weeks to months to create.
What is Silk Mark certification?
Silk Mark is India’s official certification for pure silk. Our certified sarees bear the Silk Mark label, guaranteeing 100% pure silk quality. This certification is issued by the Silk Mark Organisation of India.
How do I verify authenticity?
Each saree comes with a Certificate of Authenticity detailing the fabric composition, weave type, origin, and artisan information. Silk Mark certified pieces include the official Silk Mark hologram.
Can I see the saree before purchasing?
We provide high-resolution images and detailed descriptions. For personalized assistance, book a virtual consultation where we showcase sarees via video call and answer all your questions.
Care & Maintenance
How do I care for my handloom saree?
Each saree comes with specific care instructions. Generally, we recommend dry cleaning for silk sarees and gentle hand wash for cotton. Avoid direct sunlight, store in muslin cloth, and keep away from moisture. Visit our Care Guide page for detailed instructions.
What is Pico & Fall stitching?
Pico is decorative edge stitching that prevents fraying and adds a polished finish. Fall is a fabric lining attached to the saree’s hem for weight and drape. We offer professional Pico & Fall services as add-ons during checkout.
How should I store my sarees?
Store sarees in breathable cotton or muslin bags in a cool, dry place. Refold along different lines every 3-4 months to prevent permanent creases. Use natural moth repellents like neem leaves or dried lavender.
Can you repair or restore old sarees?
We offer consultation services for saree restoration. Contact us with details and photos, and our artisans will assess if repair or restoration is possible.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unused sarees in original condition with all tags attached. Made-to-order and customized items cannot be returned. Please refer to our Return & Exchange Policy for complete details.
How do I initiate a return?
Contact our customer service team within 7 days of delivery. We’ll provide a return authorization and pickup instructions. Once received and inspected, refunds are processed within 5-7 business days.
Can I exchange for a different saree?
Yes, exchanges are possible subject to availability and price difference (if any). The exchange process follows the same timeline as returns.
What if the saree is damaged during shipping?
We take utmost care in packaging. If you receive a damaged item, please photograph it immediately and contact us within 48 hours. We’ll arrange for replacement or full refund.
Customization & Consultation
Do you offer customization?
Select sarees can be customized in terms of color, border design, or pallu patterns. Customization requests require advance discussion with our artisans and typically take 6-8 weeks. Book a consultation to explore options.
What is included in a consultation?
Our complimentary virtual consultations include personalized saree recommendations, styling advice, detailed product viewing, and guidance on fabric selection. Sessions are conducted via video call at your convenience.
Can I visit your studio?
We operate primarily online, but we can arrange private appointments at our atelier by prior arrangement. Please contact us at least one week in advance.
Do you provide styling assistance?
Yes! Each product page includes styling suggestions, and our consultations cover draping techniques, blouse pairing, and accessory recommendations to help you style your saree beautifully.
About Our Craft
Where are your sarees made?
Our sarees are woven in various heritage weaving clusters across India including Varanasi, Murshidabad, Bhagalpur, Chanderi, Paithan, and traditional weaving villages. Each product page details the specific origin.
Who are the artisans?
We partner directly with master weavers and artisan families who have practiced their craft for generations. Many of our collaborators are National Award winners. Visit our Craft Stories page to meet the artisans.
How long does it take to weave a saree?
Depending on complexity, a handloom saree takes anywhere from 10 days to 6 months. Intricate Banarasi brocades can take 3-6 months, while simpler weaves may take 10-15 days.
What is your approach to sustainability?
We champion slow fashion by working with natural fibers, supporting traditional crafts, ensuring fair wages, and promoting zero-waste practices. Handloom weaving is inherently sustainable, using minimal electricity and no polluting processes.